Privacy Policy & Cookie Policy

Privacy Policy

Effective May 1, 2018.

This Online Privacy Notice (“Privacy Policy”) explains how 3DIEMME handle the Personal Data provided to its on website, mobile site, mobile applications, and other digital services and products controlled by 3DIEMME.

3DIEMME is the data controller for the processing of Personal Data under applicable law.

This Privacy Notice does not apply to 3DIEMME Sites that do not link to this Privacy Policy or to third-party Web sites to which 3DIEMME Sites may link.


Types of Information We Collect Online

The types of Personal Data that we may collect while you use the 3DIEMME Site are described in this section and include both information that you provide to us and information that we collect automatically when you use the 3DIEMME Site.

For purposes of this Privacy Notice, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

You generally do not have to register for a service or program to receive much of the information available through 3DIEMME Site. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service, for example to access 3DIEMME’s Online Store.

Personal Data You Provide When Visiting 3DIEMME Site

3DIEMME collects Personal Data that you provide on 3DIEMME Site, for example, when purchasing a product, to receive marketing products and information, contact 3DIEMME customer service, or respond to 3DIEMME questionnaires or surveys. This could include:

Personal Data You Share During Other Interactions with 3DIEMME

You may contact 3DIEMME to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from 3DIEMME you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.


Information that May Be Collected Automatically

When you use the 3DIEMME Site, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the 3DIEMME Site. An IP address identifies the electronic device you use to access the Site, which allows us to maintain communication with your computer as you move about 3DIEMME Site and to customize content.

Cookies and Other Tracking Technologies

We also collect information about your use of 3DIEMME Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on 3DIEMME Site.

Mobile Tracking

3DIEMME Site is available either as mobile applications or mobile site that you can use on your mobile device. If you use a mobile device to access and use the 3DIEMME Site, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the 3DIEMME Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the 3DIEMME Site.

Information Collected from Other Sources

We may combine information about you from a visit to one 3DIEMME Site with information about you from visits to other Sites. We may also combine information about you that is collected through the 3DIEMME Site with information that we have collected offline, as well as with information provided to us by third parties.


How We Use Your Information

We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the 3DIEMME Site, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored, and later on archived, only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

Providing Product and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through 3DIEMME Site to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.


You may also receive marketing information from 3DIEMME and related affiliates, such as offers regarding 3DIEMME related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.

Customized User Experiences

The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our 3DIEMME Site easier to use and navigate as well as to personalize the content provided on 3DIEMME Site by anticipating the information and services that may be of interest to you.

Business and Product Improvement 

In order to discover new facts that could help 3DIEMME better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs, 3DIEMME analyzes the information that you have provided. For these purposes 3DIEMME does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the 3DIEMME Site to monitor user traffic patterns and preferences for site improvement, analytics and optimization.

Registration of products

We may offer the possibility to register your products through our Site, depending on your local Site.

Process queries and generally communicate with you

We generally process your Personal Data when you contact us, send us queries, and to follow up on your requests and questions.

Legal Basis for Processing

Under European data protection laws, 3DIEMME must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above 3DIEMME is processing your Personal Data:

In certain cases, 3DIEMME may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section.  Please note that the withdrawal of consent will not affect processing which has already occurred.

In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.

In still other instances, 3DIEMME may process your Personal Data based on 3DIEMME’s legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities.  You have the right to opt-out of all such processing of your Personal Data.  You may do so by contacting us as described in the “Your Privacy Choices” section. 


Information We Share

We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.

Third-Party Advertising and Online Behavioral Advertising

You may be provided with online advertisements of 3DIEMME products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to 3DIEMME or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:

Affiliates, Vendors and Suppliers

We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to 3DIEMME. We will not authorize these parties to use your Personal Data for any purpose that is not related to 3DIEMME and its related affiliates business operation, and we do not share Personal Data from countries that require consent, unless consent has been obtain in advance to sharing with related affiliates. We require them to handle your Personal Data collected in accordance with this Privacy Notice.

Co-branded Sites

We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co?branded site, you will see both the 3DIEMME logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Product Reports

If you contact 3DIEMME regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.

Legal Rights and Obligations

In certain limited circumstances, 3DIEMME may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the 3DIEMME Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

Change in Organization

In the event 3DIEMME decides to reorganize or divest our business through sale, merger, or acquisition, 3DIEMME may share Personal Data about you with actual or prospective purchasers.  We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.


Children Privacy

3DIEMME does not knowingly collect or use any Personal Data directly from minors on 3DIEMME Site. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.


Your Privacy Choices

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you.  You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact 3DIEMME by emailing us at You may also send a letter to the following address:

3DIEMME S.r.l.
Via Risorgimento, 9
22063 Cantù - CO

For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your local Data Protection Authority.

In all communications to 3DIEMME, please include your email address, the Web site address, mobile application, and/or the specific 3DIEMME product to which you provided Personal Data and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.


Data Security

3DIEMME maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the 3DIEMME Site. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. 3DIEMME cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to 3DIEMME Site, you must weigh both the benefits and the risks.

Third Party Sites and Social Media Plug-Ins

This Privacy Notice does not apply to 3DIEMME Sites that do not link to this Privacy Notice, or to third-party Web sites to which 3DIEMME Site may link. 3DIEMME Site may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit 3DIEMME Site, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our 3DIEMME Site, the social media plug-in allows that social media Web site to receive information that you have visited our 3DIEMME Site. The social media plug-in also allows the social media Web site to share information about your activities on our 3DIEMME Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by 3DIEMME, but the information you provide may be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a different Country, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all Countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in Italy and in any Country to which we may transfer your information in the course of our business operations.


Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. 3DIEMME encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of 3DIEMME Site will be handled in accordance with the currently-posted Privacy Policy.